Shipping Policy

At Alliance Crystals, we aim to deliver your order quickly and securely. This Shipping Policy outlines how we process, ship, and deliver products purchased from https://www.alliancecrystals.in.

1. Order Processing

  • Orders are usually processed within 1–3 business days (Monday–Saturday, excluding public holidays).

  • You will receive an order confirmation email once your order has been placed.

  • Once shipped, you will receive a shipping confirmation email/SMS with your tracking details.

2. Shipping Coverage

  • Domestic Shipping (India): We deliver across India through trusted courier partners.

  • International Shipping: Available to selected countries. Customs duties, taxes, or additional charges (if applicable) are the customer’s responsibility.

3. Delivery Timelines

  • Within India: Estimated delivery is 5–8 business days depending on your location.

  • International: Estimated delivery is 10–20 business days, depending on the destination country and customs clearance.

  • Delivery times are estimates and may vary due to courier delays, weather conditions, or unforeseen events.

4. Shipping Charges

  • Shipping charges (if applicable) are displayed at checkout before payment.

  • Free shipping offers (if applicable) will be clearly mentioned on the Site.

5. Tracking Orders

  • Once dispatched, you will receive a tracking ID via email/SMS.

  • You can track your shipment through the courier’s website or via the link provided.

6. Delivery Issues

  • If delivery fails due to an incorrect/incomplete address or the recipient being unavailable, the courier may attempt re-delivery or return the package to us.

  • In such cases, reshipping may require additional charges.

  • Alliance Crystals is not responsible for delays caused by courier partners or customs clearance.

7. Damaged Packages

  • If your package arrives damaged:

    • Take photos of the outer packaging and product immediately.

    • Contact us at alliancecrystalsindia@gmail.com within 48 hours of delivery.

    • We will investigate and arrange a replacement/refund as per our Return & Refund Policy.

8. Order Cancellations (Shipping Stage)

  • Orders cannot be canceled once they are shipped.

  • If you wish to cancel, please contact us before dispatch (see Return & Refund Policy for more details).

9. Contact Information

For questions or concerns regarding shipping, contact us:

Alliance Crystals
Email: alliancecrystalsindia@gmail.com
Phone: +91 7016457104
Address: Nakrat ni Pole, Pith Bazar, Khambhat, Gujarat, India